Refund policy
Thank you for shopping at My Cool Essentials.
If you are not entirely satisfied with your purchase, we're here to help.
If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We will provide a prepaid return label.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We will provide a prepaid return label.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Damaged or Defective Items (Artículos dañados o defectuosos)
If you received a damaged or defective product, please contact us immediately at info@mycoolessentials.com with pictures of the damage. We will replace the item or issue a full refund.
If you received a damaged or defective product, please contact us immediately at info@mycoolessentials.com with pictures of the damage. We will replace the item or issue a full refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@mycoolessentials.com.
If you have any questions on how to return your item to us, contact us at info@mycoolessentials.com.